Frequently Asked Questions

What primary services do you offer?

We help providers offer specialty psychiatric care for adults with ADHD and anxiety. Using our confidential custom online service, you can enroll and complete your initial evaluation online at any time. Results are reviewed by real board certified psychiatrists within 24 hours, Monday through Friday, and customized recommendations and care plans are reviewed with your provider LIVE, online using our secure videoconferencing service. These recommendations often include therapy and medication solutions to help improve symptoms associated with ADHD and Anxiety.

What are the rates of your services?

A comprehensive assessment is free. To start treatment with medication management is $499.99, then it's $99.99 per month to continue.  You can cancel any time. Your AutoPsych subscription includes unlimited consults, prescription refills, 24/7 service access, and live consults with your provider whenever you needed. All of these services can be accessed seamlessly using our AutoPsych secure web based dashboard from any device. Some services outside the standard care services including LIVE follow up visits with your provider, medical record processing, special document processing, and expedited medication refill processing require a small charge as they take additional clinical time to complete and take clinic time away from our providers. Please refer to our Terms and Conditions to learn more. 

How do I refill medications?

Medications are refilled automatically every 30 days for AutoPsych subscribers under the close guidance of your provider. However, you can also request a refill any time using our secure web based app or online dashboard. This can be helpful as many clients take medication on a variable schedule and the 30 day schedule can sometimes be inconvenient. You can also request expedited refills if needed that will be completed within 48 hours of your request. This can be helpful if you're in a rush to get your medications refilled. 

How can I get my records?

Medical records can be requested at any time by tapping here. Sometimes, records for mental health services can be restricted if the provider has concerns for your safety. 

What do I do if there's an emergency?

We do not provide emergency medical care services. If you are every having an emergency, please call 911, 988, or present to your nearest emergency department.

What about prescribing of controlled substances?

Most prescriptions for non-controlled substances and refills are less difficult. With controlled substance prescriptions, eg. Xanax or Adderall, prescriptions are highly monitored and controlled by both state and federal agencies, eg. DEA and Prescription Monitoring Programs. Because of this, there are several steps providers are required to follow. There is a limit to the amount of medication they can prescribe each time, and various steps are required to authenticate and verify any new prescriptions. Sometimes this results in prescribing a specific amount of your medication to accommodate an irregular use schedule, and sometimes it can cause frustrating extra steps for patients and providers. We do our best to support fluid communication between patients, providers, and pharmacies to reduce time and effort to get the medications needed to succeed in treatment. 

How do I meet with AutoPsych to discuss collaboration?

We are always happy to meet with with other teams to discuss collaboration and share more about our products and services. TAP HERE any time to schedule a meeting with our admin and collaboration team

How do I request a specific document or letter? 

Sometimes you need a letter for work or school, or even an ESA letter for a pet. We've got that covered. Just TAP HERE to submit your document request for review and completion. 

How do I reach out if there's a system problem?

Anyone can submit an anonymous review of our practice.  We are always grateful for the opportunity to incorporate your recommendations. TAP HERE to complete an anonymous review any time. 

What about prior authorizations?

A prior authorization is an often frustrating measure created and implemented by insurance companies. Surprise surprise, they don't want to pay for your meds. As you know, our providers do not work with insurance companies, however we recommend contacting insurance providers to ask if this can be resolved in another way. Providers can also send prescriptions to other pharmacies that may be more affordable and we're always happy help make that happen for you. Just send us a prescription request and our team is on it. Another option, using Good Rx, a prescription application, can be helpful to find the most affordable pharmacy with your medication in your area.

Why did you create AutoPsych?

We have been doing this for over a decade. The most rewarding part of our work has been helping people succeed. Helping you overcome personal obstacles is rewarding and meaningful to us. We understand that help like this can be hard to find, expensive, and time consuming. We designed AutoPsych to offer direct access to regular provider consultation, and to continue to reduce obstacles to success. Simply, we make it easier to feel better, and that makes us happy. 

Why do I sometimes get less than a 30 day supply of my medication?

Refills for controlled medications are often provided at a specific quantity to be in-sync with required follow up schedules. Follow up appointments are required for your provider to safely monitor your response to treatment. If a refill is requested, and there is a follow up needed within the upcoming 30 days, providers will often provide the quantity to ensure there is enough medication to make it to the scheduled follow up. Often following up results in medication adjustments due to changes in your care response and your symptoms, this usually needs a new prescription any way. Luckily, with AutoPsych, you can follow up anytime 24/7, so this should be super easy for you. 

Why was my LIVE  Telehealth appointment rescheduled?

Sometimes, and rarely, LIVE appointments need to be rescheduled due to an unexpected scheduling conflict. Rest assured, if this happens, we reschedule you right away for the next available time, usually within the same day as your previous appointment. You receive an email confirmation right away with the new appointment time and the link to access your visit. 

What do I do if I just can't afford to continue services? 

We're not for everyone. Things happen, and sometimes circumstances change. While it's required that your provider follows up regularly to ensure your care is successful and safe, we also understand that paying for care can be difficult. We are always happy to help refer you to other providers in your area that can help with medication management, and offer more affordable care options if needed. 

Are there any other options?

This may not be for you. Our providers focus on ADHD and Anxiety disorders. If you are struggling with a severe mental illness(SMI), such as schizophrenia or bipolar disorder, we often recommend contacting your local health authority, as they often accept payment for services at a lower cost, or no cost at all. LEARN MORE

How do I refer patients to AutoPsych?

We LOVE to work with other organizations and we make it really simple. Simply TAP HERE to access our referral resources, which include flyers, direct links for enrollment, and a QR code anyone can scan to get treatment for ADHD and anxiety started right away.

How do I get this covered by my insurance or HSA/FSA?

While our providers do not work directly with any insurance companies, we also know that it can be nice to use insurance when you can. If your insurance company offers an "out of network" coverage option, we can provide you with an itemized receipt which includes everything you need to submit your expenses. Also, if you would like to use your HSA/FSA funds towards your service, you are encouraged to do so. We are always happy to provide you with the documentation you need. TAP HERE to submit any document requests you might have. 

What stimulant medications are used for ADHD?

There are Methylphenidate based medications: Ritalin, Concerta, Daytrana (patch), Metadate, Quillivant XR (liquid), Aptensio XR, and Cotempla XR-ODT. And there are Amphetamine-based medications: Adderall, Adderall XR (extended-release), Mydayis (extended-release), Dexedrine, Vyvanse, Evekeo. And there are Dextromethamphetamine-based medications: Desoxyn.   These medications work by increasing the levels of certain neurotransmitters (such as dopamine and norepinephrine) in the brain, which can help improve focus, attention, and impulse control in individuals with ADHD. It's important to remember that individual responses to these medications can vary, and some people may respond better to one medication over another. Additionally, non-stimulant medications like atomoxetine (Strattera) and guanfacine (Intuniv) are also used to treat ADHD when stimulants are not effective or are not well-tolerated. Always consult with a qualified healthcare provider to discuss the most appropriate treatment options and to monitor the effects and potential side effects of these medications.

What non-stimulant medications are used for ADHD?

Non-stimulant medications are an alternative treatment option for ADHD (Attention Deficit Hyperactivity Disorder), particularly for individuals who do not respond well to or have contraindications for stimulant medications. Here is a list of non-stimulant medications commonly used for ADHD: 1. Atomoxetine (Strattera): Atomoxetine is a selective norepinephrine reuptake inhibitor. It is often considered a first-line non-stimulant medication for ADHD. 2. Guanfacine (Intuniv): Guanfacine is an alpha-2 adrenergic agonist that affects certain receptors in the brain. It can help improve attention and impulse control. 3. Clonidine (Kapvay): Like guanfacine, clonidine is another alpha-2 adrenergic agonist used to treat ADHD. It can be particularly effective for managing symptoms of hyperactivity and impulsivity. 4. Bupropion (Wellbutrin): While bupropion is primarily an antidepressant, it can also be prescribed off-label for ADHD. It works on norepinephrine and dopamine systems in the brain. 5. Modafinil (Provigil): Modafinil is a wakefulness-promoting agent that is sometimes used off-label for ADHD. It has a different mechanism of action compared to traditional stimulants. 6. Guanfacine ER (Nexpent): Guanfacine extended-release is another formulation of guanfacine that is used to treat ADHD. Non-stimulant medications may be preferred in cases where stimulants are not effective, cause intolerable side effects, or have the potential for misuse. The choice of medication should be made in consultation with a healthcare professional who can consider an individual's specific needs, medical history, and any potential contraindications. These medications typically have a slower onset of action compared to stimulants and may require several weeks to reach their full therapeutic effect.

What medications are used for anxiety?

Selective Serotonin Reuptake Inhibitors (SSRIs) are a class of medications commonly prescribed for the treatment of anxiety disorders, as well as depression. Here is a list of some SSRIs that may be used to treat anxiety: 1. Sertraline (Zoloft): Sertraline is approved by the FDA for the treatment of several anxiety disorders, including panic disorder, social anxiety disorder, and generalized anxiety disorder, in addition to depression. 2. Escitalopram (Lexapro): Escitalopram is often prescribed for generalized anxiety disorder and social anxiety disorder. It is a slightly modified form of citalopram. 3. Fluoxetine (Prozac): While fluoxetine is commonly known for its use in depression, it is also used to treat panic disorder, social anxiety disorder, and obsessive-compulsive disorder (OCD). 4. Paroxetine (Paxil): Paroxetine is approved for the treatment of panic disorder, social anxiety disorder, generalized anxiety disorder, and obsessive-compulsive disorder. 5. Citalopram (Celexa): Citalopram is used off-label for anxiety disorders and is more commonly prescribed for depression. 6. Fluvoxamine (Luvox): Fluvoxamine is sometimes used to treat social anxiety disorder, obsessive-compulsive disorder, and other anxiety-related conditions. It's important to note that the choice of SSRI and the specific condition being treated should be determined by a healthcare professional. The response to these medications can vary from person to person, and individual factors such as the type and severity of anxiety, potential side effects, and medical history need to be considered when making a prescription. Additionally, other non-SSRI medications and therapeutic interventions may also be recommended for the treatment of anxiety disorders.

What medications are used for as needed anxiety relief?

As-needed (PRN, or "as needed") medications for anxiety are typically prescribed to provide relief from acute or situational anxiety. These medications are not meant for long-term use, and they should be used under the guidance of a healthcare professional. Here are some common as-needed medications for anxiety: 1. Benzodiazepines: Benzodiazepines are fast-acting medications that can provide quick relief from anxiety. They work by enhancing the calming effects of the neurotransmitter GABA. Some examples include: - Alprazolam (Xanax) - Lorazepam (Ativan) - Diazepam (Valium) 2. Buspirone (Buspar): Buspirone is an anxiolytic medication that works differently from benzodiazepines. It may take a bit longer to have an effect but can be effective in reducing anxiety symptoms without the risk of dependence. 3. Beta-Blockers: While not primarily used for anxiety, beta-blockers like propranolol can help manage the physical symptoms of anxiety, such as rapid heart rate and trembling. They are often used for performance anxiety (e.g., before public speaking). 4. Antihistamines: Some over-the-counter antihistamines, like diphenhydramine (found in Benadryl), can have a sedative effect and may be used to alleviate mild anxiety symptoms. However, they can cause drowsiness. It's important to note that the use of as-needed medications for anxiety should be limited and closely monitored by a healthcare provider. These medications may be helpful in acute situations or to manage occasional anxiety symptoms, but they are generally not recommended for long-term use due to the risk of tolerance, dependence, and potential side effects. It's crucial to address underlying causes of anxiety through therapy, lifestyle changes, and other non-pharmacological treatments for a more sustainable solution. Always consult with a healthcare professional to discuss the best treatment plan for your specific anxiety symptoms.

What supplements are safe and helpful for the brain?

Maintaining brain health is essential for overall well-being and cognitive function. While a balanced diet and a healthy lifestyle are crucial for brain health, certain supplements have been suggested to support cognitive function and brain health. It's important to note that you should consult with a healthcare professional before starting any new supplements, as individual needs and potential interactions can vary. Here are some supplements that have been associated with brain health: 1. Omega-3 Fatty Acids: Omega-3 fatty acids, specifically EPA (eicosapentaenoic acid) and DHA (docosahexaenoic acid), are essential for brain health. They are found in fatty fish like salmon, mackerel, and sardines. Omega-3 supplements, such as fish oil or algal oil (for vegetarians and vegans), may be beneficial for cognitive function. 2. Vitamin B Complex: B vitamins, including B6, B9 (folate), and B12, play a role in brain health. They are involved in the synthesis of neurotransmitters and can support cognitive function. Older adults and vegetarians may benefit from B12 supplements. 3. Phosphatidylserine: Phosphatidylserine is a phospholipid that is a component of cell membranes, including brain cells. Some studies suggest it may support cognitive function, particularly in older adults. 4. Acetyl-L-Carnitine: This amino acid may help with memory and cognitive function. It is sometimes used to support brain health in age-related cognitive decline. 5. Vitamin D: Adequate vitamin D levels are essential for overall health, including brain health. Vitamin D supplements may be recommended if you have a deficiency, as low vitamin D levels have been associated with cognitive decline. 6. Coenzyme Q10 (CoQ10): CoQ10 is an antioxidant that plays a role in cellular energy production. It may have neuroprotective properties and support cognitive function. N-acetylcysteine (NAC) is a supplement that has generated interest in its potential benefits for various aspects of health, including brain health. While it's not a magic cure-all, some studies suggest that NAC may have several potential benefits for the brain. Here are some ways in which N-acetylcysteine may be associated with brain health: 1. Antioxidant Properties: NAC is a precursor to the antioxidant glutathione, which helps protect cells from oxidative stress. Oxidative stress can contribute to neurodegenerative diseases and cognitive decline, and antioxidants like NAC may help mitigate this damage. 2. Neuroprotective Effects: Some research has indicated that NAC may have neuroprotective properties, potentially reducing damage to brain cells and supporting overall brain health. 3. Psychiatric Conditions: NAC has been investigated for its potential in managing various psychiatric conditions, including obsessive-compulsive disorder (OCD), bipolar disorder, and schizophrenia. Some studies have shown it may have a positive impact on symptom severity and may be used as an adjunct to conventional treatments. 4. Addiction and Impulse Control: NAC has been studied for its role in reducing cravings and improving impulse control in conditions such as substance use disorders, gambling addiction, and trichotillomania (hair-pulling disorder). 5. Cognitive Function: There is some preliminary evidence to suggest that NAC may support cognitive function and memory. However, more research is needed to establish its efficacy in this regard. It's important to note that while there is a growing body of research on the potential benefits of N-acetylcysteine for brain health and various conditions, more extensive and rigorous studies are needed to confirm its effectiveness in many of these areas. NAC is generally considered safe when used at recommended doses, but it may cause side effects in some individuals. It's important to consult with a healthcare professional before taking NAC, especially if you have underlying health conditions or are taking other medications. Additionally, supplements should not be used as a replacement for a balanced diet and a healthy lifestyle, both of which are essential for maintaining good brain health. It's important to remember that supplements are not a replacement for a healthy diet and lifestyle. The best way to support brain health is to maintain a balanced diet, exercise regularly, get enough sleep, manage stress, and stay mentally and socially active. Always consult with a healthcare professional before adding any supplements to your routine, especially if you have specific health concerns or are taking other medications.